Eric T Olg

Is this company out of business?

Is this company out of business? Their website no longer works. Didn’t refund credit. What a bunch of robbers! If anyone has a way to contact them, please let me know.
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Anonymous

I loved it, saved me lots calling Kuala Lumpur, Malaysia

I paid $10.00 for more minutes than I could use in a reasonable amount of time. My need faded, leaving a few dollars in the account. The app on my phone glitched, now I don't know how to contact them to reset my access. I want to use my balance of minutes from a different phone using the special access code. I'm still exploring how to do that.
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Anonymous

Think again

This is the second time I signed up, giving Now011 the benefit of the doubt. It worked for a while, but now the long list of "access numbers" seems worthless. No notification received of any changes in Service. Where is my balance money?? This is the second time I signed up, giving Now011 the benefit of the doubt. It worked for a while, but now the long list of "access numbers" seems worthless. No notification received of any changes in Service. Where is my balance money?? This is the second time I signed up, giving Now011 the benefit of the doubt. It worked for a while, but now the long list of "access numbers" seems worthless. No notification received of any changes in Service. Where is my balance money?? This is the second time I signed up, giving Now011 the benefit of the doubt. It worked for a while, but now the long list of "access numbers" seems worthless. No notification received of any changes in Service. Where is my balance money??
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Anonymous

No Service!!!

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I had been a customer for many years & lately I got no service but 011now charged my credit card...this is a rip off. They purposely don't answer the customer service number & online complain message. It's a scam!!! Don't sign with this company....no more!! Beware new customers!! Terrible service!!! I tried last week & this week no service!! I had been a customer for many years & lately I got no service but 011now charged my credit card...this is a rip off. They purposely don't answer the customer service number & online complain message. It's a scam!!! Don't sign with this company....no more!! Beware new customers!! Terrible service!!! I tried last week & this week no service!!
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Pros:
  • Rip off
Cons:
  • Rip off
Reason of review:
Poor customer service
Anonymous

Carmen Aliaga

NO puedo usar la aplicación para llamar a mi pais
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Reason of review:
Damaged or defective
Anonymous

Canceled my account and took my money

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I used to like this service when I was calling all the time. Then I would call once every 6 months. They changed my balance from over $25 to $0. I thought maybe I made a mistake. But then I kept the balance record. The last time, I remember, I had $10 balance, but after not using the service for 6 months or so, they just killed my account and took the money. They are not responding to customer service, I tried numerous times to contact them, but no response. They just give me automatic message that there was an error and it was forwarded to their engineers. I'm going somewhere else!!! My money is gone!!!
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Loss:
$35
Pros:
  • It worked while i was using it often
Cons:
  • Being scammed
  • No customer service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

Fake Company takes your money

Trying to get through to Ukraine and can't. Called AND emailed customer service many times and nobody is there OR calls back either. They SUCK and I will be calling the BBB.
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Reason of review:
Bad quality
Mazal Tjc

No service using access number

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Had been with 011now for several years and had no problems until two weeks ago when calling the access number and got a msge to call my provider could not connect. No one responding from the company.
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Reason of review:
Not as described/ advertised
Anonymous

Rip Off

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I had an account with 011Now and I must admit, their prices on Long Distance were very good, however, one day my whole account with money still in it, disappeared. I email the Company and after a week they credited me $20, but I had more than $20 to start with...anyways, after a few more months, my account disappeared again. I contacted the Company by email but never got an answer back. I re-registered a new email and opened up a new account with $20. It worked for 3 months, than I noticed some "Quick numbers" that I had in my account, go missing. I re-entered the numbers, but all I got was a busy signal. I emailed the Company three more time, but have not heard back from them. Now when I dial them, all I get is a recording saying 'the number you have reached is no longer in service' No notification from this 011Now as to what happened. Did they go belly-up? Smells like another Small Business scam
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Loss:
$20
Pros:
  • Price
Cons:
  • No customer service
Reason of review:
Poor customer service

Preferred solution: Full refund

2 comments
Guest

Same issue - cannot logon to my account (although I am using correct credentials) and at least a $15 credit is still on my account.

They do not answer their phone at anytime - you are immediately forwarded to another number which is answered by a recorded messsge.

They do not return calls or respond to emails.

They are scamming. Do not use this service.

Guest

I am having the same exact problem as you with my account disappearing and no contact from the company. I have filed a complaint with the BBB.

View more comments (1)
Celica Lec

ZERO RESPONSE to NINE e-Mails, many phone messages and a MAILED LETTER!

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I sent this through the FB message service yesterday. It is NO SURPRISE that you didn't answer! "I have sent countless e-mails with zero response. SO I MAILED a letter. Who does that any more? No one cares! NO RESPONSE! Me and my friend are both owed $10 in time for referring him...to no avail. No one cares! The service itself works GREAT but your service is non-existent. I WAS going to refer a LOT of people because I am a networker, have many, many websites and could have done that but I don't dare refer anyone to you... I sent NINE e-mails starting on 12/17 but NOTHING from YOU! NO REPLY to the letter that I MAILED! BTW, I also left MANY phone messages!" I just left a phone message AGAIN and a Facebook message yesterday and now this. But there is only ONE resolved complaint out of 18, so I don't expect ANYTHING My e-mail address is benj (AT) sitedesignhelp.com My friend's is boropa123(AT) yahoo.com
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Loss:
$20
Pros:
  • Price
Cons:
  • Customer disservice
  • Customer service
  • No response
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

Today it got WORSE!

I didn't think it could but my card says ZERO BALANCE and they want me to reload before I can call my mother!

8 days ago I had over $8 left (shows that on their website) and never used the card since and now I can't use it!

No response yet about ANYTHING.

I called and sent a notice to support through their website again today. STAY AWAY!!

011 support: My e-mail address is benj(AT)sitedesignhelp(dot)com

Anonymous
map-marker Edgewater, New Jersey

011Now - Money from my account disappeared, no record of payment - unable to Login

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We have been using 011Now for couple years now and 3 weeks ago we were unable to login, all of the money disappear $38 +$12. I sent several request to the support to put back the money or send us credit so far no response. I planned to sue them if I don't see any resolution by April 1st. I do not know if there are other customers who have the same issues but we can be together to bring them to court, this has to stop. I made 4 requests so far and I didn't receive any feedback. This is what is written on the app Balance Error: Login and/or Password.
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Loss:
$50
Cons:
  • Non existent customer support
  • Taking my money
Reason of review:
Took the money from my account without providing service

Preferred solution: Full refund

Anonymous

011Now Account Review

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Hi My account doesn't work! I have emailed them plenty still no response.
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Reason of review:
Poor customer service
Anonymous
map-marker Miami, Florida

Do not Purchase! Buyer Beware!

011Now - Do not Purchase! Buyer Beware!
I did not do my due diligence by finding out about the company. My mistake because I wanted to save a buck! Granted it was only $25, just imagine 100,000 people bought the calling card, that's $250,000! This is my story in a nut shell. I bought the card for overseas - but this is the deal, 1st you sign up & they offer a $10 or $25 with an incentive. Signing up is free right? Nooooo.... They automatically offer the 10 or 25 which you can't bypass! So, I take the 25 with the incentive and sign up. I immediately make my phone call and guess what? The call drops. No biggie, calls drop all the time. I try again - lo and behold it requests a 14 digit long access number for me to make my call! Holy cow! That was the main reason for buying the card, so I didn't have to push the 14 digit code. Then I couldn't get into my account online to the website to get the 14 digit code. It kept saying my password was invalid. I sent them two emails requesting refunds. So I decided to call them directly - well guess what? It was an automated voice answering machine that looped you through two services to make you think you were going to be directed to someone! How genius is that! Absolutely brilliant! Never would have put so much thought into that type of answering service. Never heard back from them. These scammers are sophisticated I say. Yet we are the dumb ones - Buyer Beware! I don't have a screenshot of my call being dropped or an audio asking for the 14 digit access; the screenshot I have is the invalid password I get when I try to log into my account.
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Loss:
$25
Reason of review:
call dropped, can’t login to my account, I tried calling back overseas, wants 14 digit access code, sent 3 emails, called directly to customer support received answering machine; can’t login, states invalid password; I want full refund.

Preferred solution: Full refund

Anonymous

011Now Account Review

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They tell you your debit card was declined false they took the money out anyway and did not give minutes. Sent 5 e-mails not one answer.im done with them and was a customer for a long time. Had troubles before but at least they answered me this time had to call my bank. Good advise to anyone thinking of using this service dont you will be sorry
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Reason of review:
Problems with payment
Anonymous

Money from my account disappeared, no record of payment

I have been using 011Now service for a couple of years and was reasonably happy with them until November 20016. I made a payment to my account in August 2016 (and have a record of it). When I wanted to used 011Now in November, I discovered that my remaining funds have disappeared. The balance was 0. There was no record of my calls or my payments for the last few months. I contacted them several times via e-mail and phone and they are not responding. What kind of business is this?? They should be shut down. I am sure I am not the only one whose money they took. I think this calls for a class action suit.
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Reason of review:
Problems with payment
1 comment
Guest

They took 35$ of my money...they arnt even registered to do business in Vietnam...but they say they are...false advertising...no customer service...C.E.O.'S name is Sergey Nizhegoredtsev ....

Anonymous

011now.com is a scam

they let you call for 10 min and then drop the call so you try to get a new passcode and guess what? You cannot access your account and the money down the drain. It is a scam. DO NOT BUY IT. I will through my bank dispute this and I hope to be able to recover the money; the biggest disappointment is that one wants to call the loved ones and they pray on you. Sad - I hope that anybody who had this problem will contact and post and expose the scam. Pleas do not let it just pass and then people need to learn the hard way; better to shut them down.
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