Not resolved

I downloaded the iphone app of 011Now, went to their website, created an account and paid $10. I tried to login to the app with my email and password and expected to see the available credit I have on my iphone, but couldn't and it showed under account "Balance Error". Then I thought maybe I made an error in the password & went back to their site & do the forgotten password thing. But I had my password correctly entered. I also went back to their site 2 days later and tried to login to my account & couldn't login either.

I have called the number on their site and go nobody, sent two emails to their email support and gotten no reply despite the indication I would get a reply within 48 hours. I haven't heard back from them for 5 days now. I also noticed on the app that if I go to the "Add Credits" link and selected any of the Pay options, the app crashes.

I wouldn't expect a legit company to act this way and find it totally reprehensible.

Review about: 011now Account.

Reason of review: No provision of service paid for.

Monetary Loss: $10.

Preferred solution: Full refund.

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Pretoria, Gauteng, South Africa #1353257

I add credit and i canot use it. In Ontario, we do not have any access number.

I sent many emails but no response. I wasted my money.


I am sorry you have such bad experience with our service. Can you please contact again. Provide your email address and we will refund or fix your issue.

Thank you

011now support team

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