Not resolved
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Style and Design
Value for money

I used to like this service when I was calling all the time. Then I would call once every 6 months.

They changed my balance from over $25 to $0. I thought maybe I made a mistake. But then I kept the balance record. The last time, I remember, I had $10 balance, but after not using the service for 6 months or so, they just killed my account and took the money.

They are not responding to customer service, I tried numerous times to contact them, but no response. They just give me automatic message that there was an error and it was forwarded to their engineers.

I'm going somewhere else!!! My money is gone!!!

Review about: 011now Account.

Reason of review: Poor customer service.

Monetary Loss: $35.

Preferred solution: Let the company propose a solution.

I liked: It worked while i was using it often.

I didn't like: No customer service, Being scammed.

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